1. Introduction
inq. Digital Nigeria Limited (inq. Nigeria) respects your privacy and is committed to protecting your personal data. This policy explains how we handle personal data across our administrative records, websites, social platforms and premises, your privacy rights, and how the law protects you.
2. Your privacy rights
You have rights in relation to how we handle your personal data, subject to applicable law.
- Withdraw consent where consent is the legal basis for processing.
- Request access to the personal data we hold.
- Prevent use of personal data for direct marketing.
- Object to processing in limited circumstances.
- Ask us to erase data that is no longer necessary, unlawfully processed, or no longer supported by a lawful basis.
- Ask us to correct inaccurate data or complete incomplete data.
- Restrict processing in specific circumstances.
- Request information about safeguards for transfers outside Nigeria.
- Not be subject solely to automated decision-making, including profiling.
- Request data portability and notification of a high-risk personal data breach.
3. Personal information we collect
When you use our services, we may collect information sent by your computer, mobile phone or other access device, including pages accessed, IP address, device identifiers, device type, location and connection information, traffic and referral data. We may also collect information you provide through forms, surveys, account updates, correspondence and support interactions, including your name, email, phone number, organisation and role.
4. Consent and lawful processing
Where we rely on consent, we obtain it in accordance with the Nigeria Data Protection Act (NDPA) and the General Application and Implementation Directive (GAID). We may also rely on another lawful basis, including contract performance or legitimate interest, after assessing its proportionality. We may update this policy and will notify you of material changes through appropriate channels.
5. How we use personal information
- Provide and support inq. Nigeria services.
- Process applications and notices, and verify identity.
- Resolve disputes, collect fees and troubleshoot problems.
- Detect, prevent and remediate fraud, unlawful activity and regulatory violations.
- Improve our services, technology, content and layout.
- Manage and protect our technology and physical infrastructure.
- Contact you through the details you provide.
6. How we protect personal information
We use physical, technical and organisational safeguards, including restricted access, surveillance, encryption in transit and at rest, role-based access, multi-factor authentication, monitoring, staff training and confidentiality obligations. Before transferring personal data outside Nigeria, we assess the risks and put appropriate transfer agreements or safeguards in place.
9. Other websites
We do not control external websites linked from our platforms. Please review their privacy statements and evaluate their security before sharing personal information.
10. Security and confidentiality
We use technical and operational controls, including encrypted SSL/TLS transmission, to help prevent unauthorised access. Information is treated as confidential and disclosed only under appropriate legal or regulatory conditions. Users should protect passwords, follow physical security protocols and deal only with authorised inq. personnel.
11. Governing law
This policy is made pursuant to the Nigeria Data Protection Act 2023, the General Application and Implementation Directive 2025, the Nigerian Communications Commission Consumer Code of Practice Regulation, and other relevant Nigerian laws and international conventions applicable to Nigeria.
Suspected breaches can be reported to ngcomplianceteam@inq.inc.